Frequently Asked Questions

Please reach out if there’s a question that isn’t answered here and we will be happy to answer it!

Do you board animals at your house?

No. We feel your pet(s) will do best in their own home; so, that’s where we go to provide care! However, if you are interested in boarding we can recommend a facility near you.

How am I protected when the pet sitter or dog walker are in my home?
We will investigate any concerns you have and if we determine we are at fault, each member of our team is bonded and insured under our policy. One of the benefits of using a local, family owned small business is that we treat your house and pets as our own and we are able to be held accountable.
What if my pet has an emergency while in your care?
Every pet sitter or dog walker have been trained and certified in First Aid and CPR. Once your pet is able to travel we will contact you and your regular veterinarian. We will take your pet to your vet for further care. If after hours, you will be contacted and your pet will be taken to the nearest emergency vet office.
Can you administer medications or give injections?
Yes! If your pet sitter or dog walker hasn’t had training from working in a veterinary office then he/she will receive the training needed once employed with Pet Sitting of Indianapolis. We utilize Pet Sitters International continuing education program and local, hands-on training. Whoever in our company that cares for your pet will be fully prepared.
How do I start services?
All you have to do is inquire through our website, contact form, call or email to request a FREE initial consultation. We will work with you to book this meet and greet at a time that works best for you! We will come to your house and introduce ourselves to you and your pet(s). We will go over regular care instructions, where items are located, special or medication instructions, and house sitting tasks. We will also test the key and go over the alarm system if needed. This usually only takes about 10 or 15 minutes and is required before services can be booked.
How do I book services once I’m a client?
After your initial consultation you’ll receive an email with an invitation and instructions to login to your own account in our software, Time To Pet. We ask that you request and make changes to services only through the software so there is no miscommunication and all services will be confirmed. You will receive a tutorial on this procedure at the initial consultation and we are available to help along the way!
How do I make payments?
Another benefit to our software is how easy it is for you to make payments! All invoices are sent through the software and payments can be made directly from the invoice. Recurring mid-day care clients are invoiced at the end of the month and all vacation care clients are invoiced before services begin. Vacation care clients must pay before services start. We do allow clients to leave payment for the pet sitter to pick up at the first visit. This form of payment can be personal checks or cash.
How will the pet sitter or dog walker get into my house?
The preferred form of entry is a key. Electronic forms of entry such as garage key pads can fail. If possible, we ask for 2 keys so one will always be in the lock box at our office in case of emergency. All keys are given a random number in our system and are only out of the lock box when in use.
Will I have the same pet sitter or dog walker every time?
We work together as a team! There will always be two people assigned to your pet(s). There will be a primary care-giver and a back-up. The back-up may be scheduled even when there is no emergency so your pet(s) will remember them and they will remain comfortable with the routine. This allows for more flexibility in our availability and seamless care for your pet(s) no matter what may arise. You will always be notified of who is caring for you pet(s) and you will receive messages during their care through the messaging system in the software. We value transparency and open communication!
How far in advance do I need to schedule services?
If you are a new client we will need to do an initial consultation to meet and get care instructions and have a signed agreement on file before services can be rendered. This may take a couple of days; so, you will need to schedule as soon as possible. We can not guarantee service over holidays, school breaks, and summer time; so, we ask for returning clients to book as far in advance as possible. As of now, we do not require a deposit for future services.
What are your Holiday prices and policies?
We charge a $10 surcharge for certain holidays for our hardworking pet sitters and dog walkers.
New Year’s Eve and New Year’s Day
Easter Sunday
Memorial Day
Fourth of July
Labor Day
Thanksgiving Day
Christmas Eve and Christmas Day
What is your cancellation policy?
Out of respect to other clients we ask that any cancellations be made as far in advance as possible. If the pet sitter is already enroute, or arrives to find you at home, you will be responsible for the FULL amount due for that visit. At least 72 hours advance notice is required over our recognized holidays due to high demand. If cancellation is less than 72 hours out client may be required to pay up to 50% of the total amount invoiced.

We are excited to work with you!

Pet Sitting of Indianapolis offers professional pet care in your home including: dog walking, cat care, small animal care, vacation pet sitting for all animals, overnight pet sitting, farm sitting, nail trims, oral care, and bathing; as well as, house sitting. We lovingly serve Indianapolis; including, Beech Grove, Broad Ripple, Butler-Tarkington, Downtown Indianapolis, Fountain Square, Garfield Park, Homecroft, Meridian-Kessler, Southport. Also, Northern Johnson County; including, Center Grove area and Greenwood.