Frequently Asked Questions

We are here to answer all your pet care questions.
If you don’t see an answer here, give us a call.

Do you board animals at your house?

Pet(s) do best in their own home, so that’s where we go to provide care! However, if you are interested in boarding, we can recommend a facility near you.

How do I know I can trust my pet sitters and dog walkers to be in my home?
One of the benefits of using a local, family owned small business is that we treat your house and pets as our own. All of our pet care providers are vetted, trained, and insured. If there is ever an issue, we will do a full investigation and take accountability.
What if my pet has an emergency while I’m gone?
Our pet care providers are trained and certified in First Aid and CPR. We will take measures to ensure the safety of your pet. Then, we will contact you and your preferred vet. If an emergency occurs after hours, you will be contacted right away, and your pet will be taken to the nearest emergency vet office.
Can you administer medications or give injections?
Yes! All of our pet sitters are trained by Pet Sitters International in administering medications. We are fully prepared to provide routine, at-home care to your pets.
How do I start services?

Simply inquire through our website and book a free consultation. We will come to your house and introduce ourselves to you and your pet(s). We will go over regular care instructions, where items are located, special or medication instructions, and house sitting tasks. We will also test the key and go over the alarm system if needed. This usually only takes about 10 or 15 minutes and is required before services can be booked.

How do I book services once I’m a client?
We will send you an email with an invitation and instructions to login to our software, Time To Pet. You can book services through the client portal! If you need help with the online booking process, we are happy to provide assistance.
How do I make payments?
All invoices are sent and paid through your account on Time to Pet. Pup-ership clients are invoiced at the beginning of the month and all vacation care clients are invoiced before services begin.
How will the pet sitter or dog walker get into my house?
We request that you provide two home keys to be kept in our secure lockbox in case of emergency. All keys are given a random number in our system and are only out of the lock box when in use.
Will I have the same pet sitter or dog walker every time?
We work together as a team! Your pet will be assigned a primary care-giver and a back-up. The back-up may be scheduled even when there is no emergency, so your pet(s) will remember them and remain comfortable with the routine. This allows for seamless care for your pet(s) no matter what may arise. You will always be notified of who is caring for your pet(s).
How far in advance do I need to schedule services?
New clients should schedule as soon as possible to allow enough time for the Meet and Greet. We can not guarantee service over holidays, school breaks, and summer time, so returning clients are advised to book well in advance.
What are your holiday prices and policies?

We are open on bank holidays, but we charge a $10 surcharge to support our hardworking pet sitters and dog walkers.

The surcharge applies on the following holidays:

  • New Year’s Eve and New Year’s Day
  • Easter Sunday
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Eve and Christmas Day
What is your cancellation policy?
Out of respect to other clients, we ask that any cancellations be made as far in advance as possible. If the pet sitter is already enroute, or arrives to find you at home, you will be responsible for the FULL amount due for that visit. At least 72 hours advance notice is required over our recognized holidays due to high demand. If cancellation is less than 72 hours out, the client may be required to pay up to 50% of the total amount invoiced.

We are excited to work with you!

We love ALL animals, big and small! Have a cat, small animal, or farm animal that requires special care? We’re here to be your back up! 

Tell us what you need, and we’ll step in, no matter the species.